We build long-term successful partnerships with our clients.
Our clients value our people, processes and performance, which are key in the delivery of our services.
What Our Clients Say
I have been working with Respondez for a few months now. In a short space of time they have become an invaluable partner for our business. They have made it their business to fully understand ours, and our needs and challenges. They have impressed me with their innovation, ideas and energy in their approach to meeting the challenges we have thrown their way. We had high expectations and I’m pleased to say they have both met and surpassed them. We couldn’t be more delighted with the partnership approach they have taken in the service delivery, and indeed the sales results.
Telesales Channel Manager Energy Provider
When we represent a client’s brand, our objective is to deliver an outsourcing solution that is completely seamless.
The client teams at Respondez are given all the exposure, knowledge and skills they need to represent your brand values.
Through seamless integrated teams across our on-shore, near shore and off-shore sites and unified account management, clients benefit from a ‘Best Shore’ solution.
We are able to provide multi-shore, multi-lingual and multi-channel services.
Integrity and trust are the foundations of a successful partnership. We understand our client’s strategic goals, collaborate, seek regular feedback and encourage their inputs.
This helps us deliver consistent and accurate results. Most importantly we are not afraid to identify areas of opportunity within their business processes.
When clients outsource their business process to Respondez, they expect us to be ahead of the curve in terms of technology, latest industry trends and best practices.
Respondez cultivates an innovative culture – we are always on the lookout for latest technologies and services that will enhance the business process, resulting in better ROI.
Through our network of group companies, we have the unique ability to design bespoke solutions that help create additional value for our clients. Whether you require direct marketing, digital strategies, customer support, back office lean process mapping or additional revenue streams – Respondez can help.
We have a highly scalable infrastructure that allows us to provide solutions that are extremely flexible and designed specifically to match our client’s business requirements.
The most important aspect of fulfilling our vision and mission is hiring the right people. We have a robust staff potential management framework that enables us to recruit people with a natural ability to work in a performance driven environment.
We are dedicated to helping our staff reach their full potential and enjoy seeing the enormous difference they make for their brands every day.
We take quality and compliance very seriously. Our systems and operations are ISO 9001, 27001, 14001 certified and PCI:DSS compliant. We are regulated by the Financial Conduct Authority and Information Commissions Office (ICO).