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Telesales Consultant - Part-time

Telesales Consultant
Wolverhampton
£16,000 – £18,000 (Pro-rata) with the potential to earn uncapped commission

Respondez

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.
You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

The Role
Our service delivery centres offer a vast array of services, including:
• Outbound customer acquisition
• Salary increase when probation is successfully completed
• Back office services such as post management and secure printing

Working hours
Shift Pattern A – 9:30-14:00
Shift pattern B – 13:30-18:00


Shift pattern will alternate weekly as below:

Shift Monday Tuesday Wednesday Thursday Friday
Week 1 Early Early Afternoon Afternoon Afternoon
Week 2 Afternoon Afternoon Early Early Early

The Candidate:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:
• Committed and driven individuals
• Excellent communication skills
• Strong attention to detail
• Punctual
• Resilient and customer focussed


Telesales Consultant Benefits

• A £16,000 – £18,000 (Pro-rata) with the potential to earn uncapped commission
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment with a dedicated chill out
• Hourly, daily and weekly incentives
If you are interested in what you have read and feel you can contribute to our expanding business then please apply.

Apply Now
Bilingual Customer Service Advisor – Dutch

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.
You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers. Currently we are recruiting for Bilingual Customer Service Advisor – Dutch.

Role Responsibilities

• Provide first contact resolution to customer by utilising resources available
• Ask effective and appropriate probing questions to understand the underlying customer
needs
• Identify customer needs and interest in products/services through questioning
• Demonstrate high-level of product knowledge
• Acts as the brand ambassadors for client’s product
• Self- evaluates call quality in association with Team Leader and Trainer/Coach
• Identifies personal training needs and skills gaps in association with the team
• Leader/Trainer/Coach and works with Team Manager/Trainer/Coach to increase individual
performance
• Participate in client meetings and site visits as requested

Working hours:
30-37.5 hours per week between Monday – Sunday (08.00am-08.00pm)

What we offer in return:
A competitive basic annual salary of £16,000 & Bonus
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

The Person:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:
• Committed and driven individuals
• Excellent communication skills
• Strong attention to detail
• Punctual
• Resilient and customer focussed

Essential Requirements:
• Must be able to speak & write Dutch
• Experience of Customer care call centre environment
• Fully commensurate with basic customer service processes
• Customer need analysis
• Conflict resolution
• Effective listening/questioning
• Communication skills

If you are interested in what you have read and feel you can contribute to our expanding business then please send us your CV via the ‘Apply’ button below.

Apply Now
Telesales Consultant

Respondez
Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.

You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

The Role
Our service delivery centres offer a vast array of services, including:
• Outbound customer acquisition
• Salary increase when probation is successfully completed
• Back office services such as post management and secure printing

Working hours:
40 hours per week between Monday – Friday (9.00-17.30 & 11.00-19.30) including 1 in 4 Saturday (half day)

The Candidate:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:
• Committed and driven individuals
• Excellent communication skills
• Strong attention to detail
• Punctual
• Resilient and customer focussed

Telesales Consultant Benefits
• A £16,000 – £18,000 salary with the potential to earn uncapped commission
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment with a dedicated chill out
• Hourly, daily and weekly incentives

If you are interested in what you have read and feel you can contribute to our expanding business then please send us your CV via the ‘Apply’ button below.

Apply Now
Business Development Manager

Job Title: Business Development Manager

Purpose of Job:

Business Development Manager would be required to lead efforts to establish and retain business growth opportunities. Primarily obtaining new clients and fostering business relationships to increase revenue from sales.

Principal Responsibilities:

  • Identify new business opportunities – including new markets, growth areas, trends, customers, products and services
  • Responsible for building a successful pipeline
    • Seek out the appropriate contact in an organisation
    • Generate leads via online and offline networking
  • Active involvement in building business growth strategies – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
  • Have a good understanding of the businesses’ products or services and be able to advise others about them
  • Discuss promotional strategy and activities with the marketing department
  • Building relationships with existing clients in an attempt to increase their current spend
  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
  • Owns the contract and contract renewals for new work for an existing client.
  • Communicates the client’s goals and represent the client’s interests to the team.
  • Work with marketing team to keep the company collaterals and social media platforms up to date
  • Attend industry events to raise company profile and create brand awareness
  • Competitor Analysis
  • Report to the board providing regular input on all business development activities, on a weekly basis.

Key Competencies:

Essential Skills:

  • Proven business development manager who is used to working to targets
  • Proven track record in sales, business development and winning new business within similar industry
  • Proven track record of increasing revenue through generation of leads
  • Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail that will be required to succeed
  • Minimum 3 years of Account/project management experience
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction

Working Hours:

40 hours per week between Monday – Friday (9.00-17.30)

What we offer in return:

  • A competitive basic salary of £40-45,000
  • 20 days holiday P/A
  • A comprehensive training programme
  • Fun and friendly environment
Apply Now

Work with us !

We are hiring! If you would like to find out about other job opportunities at Respondez, please send us your resume through the form below. We look forward to hearing from you.