Careers

Current Vacancies

Dialler Manager

Location: Wolverhampton
Salary: £30,000 – £35,000 per annum
Hours: 40 Hours per week between the hours of 09:00 to 20:00 Monday to Sunday
Job type: Permanent

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.
You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Responsibilities of the Dialler Manager:
• • Taking the lead in effective utilisation and development of our Connex One dialler platform and associated technologies in order to attain positive outcomes for our client’s acquisition campaigns.
• Implement real time adjustments to the dialler to maximise performance and ensure regulatory compliance.
• Documentation of dialler, data management and scripts process with version control.
• Application of a structured approach to test and learn activities ultimately enabling actionable insight.
• Working with team leaders to review and monitor agent performance and productivity

Requirements of the Dialler Manager:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel and help others do the same. We are looking for:
Essential
• Having managed outbound acquisition campaigns whilst playing an active role in forecasting, scheduling and real-time monitoring.
• Experience with Preview/Predictive dialling including org wide implementation.
• Experience in Workforce management and capacity planning will be an added advantage.
• Experience of dialler implementation, dialler management, reporting, MI / BI / KPI and list management
• Understanding and implementing regulatory requirements from Ofcom, ICO, DMA, TPS etc.
• Experience in eliciting requirements and formulating plans to achieve stakeholder targets.
• Exceptional problem solving, organisation and communications skills
• Capacity to learn quickly and execute accurately.
• Strong work ethic and a drive for excellence
• Ability to perform under pressure amid tight deadlines
• Team player, self-motivated and commercially minded
• Demonstrable data management skills
• Competent using Microsoft Office– Word, Excel, PowerPoint, Outlook
• An entrepreneur/self-starter, someone who always looks for the opportunity to improve
• Data driven
• Insight focused
• Team player
• Drive for results
• Stakeholder and relationship management
• Attention to detail

Desirable
• Educated to degree standard in a numerical or technology focussed subject.
• Experience managing outbound utility campaigns e.g Energy Switching, Broadband

If you feel like you meet the above criteria for the Dialler Manager, then please apply now!

Apply Now
Telesales Consultant

If you would enjoy working in a vibrant and energetic team then we would like to hear from you!
Our team is recruiting and are looking for enthusiastic advisors based in our modern offices in Wolverhampton city centre, to help provide an engaging sales experience for our customers.

The person:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Target Focused – Enthusiastic and committed to deliver a quality customer experience with every interaction.
• Compliant – Able to understand and deliver on the regulatory requirements of the energy industry.
• Professional – Display excellent work ethics and integrity at all times.
• Passionate with a desire to succeed – Able to work both independently and as part of a team with a positive ‘can do’ attitude.
• Previous sales experience is preferred but not essential as training will be provided to those who display at aptitude.

You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Respondez, is a successfully expanding business who provide outsourcing solutions with an array of utility providers.
Respondez recognise that talented people play a key part in a customer’s experience, so we are looking for great telesales advisors to work in our expanding team and represent our clients brand values, share their passion and deliver a reliable and straightforward experience for new customers.

The role:
As a Telesales Advisor, you will be contacting residential customers by phone to promote cheaper energy services and energy saving products on behalf of our client.

Key accountabilities and responsibilities include:
• Prioritise and proactively maximise all sales opportunities from outbound calls
• Marketing key benefits and unique selling points of the products
• Keeping up to speed with competitor activity, company products and resources
• Deliver exceptional levels of customer service at all times
• Work to achieve pre-agreed sales and growth quality targets/KPIs

Working hours:
40 hours per week between
Monday – Friday (9.00-17.30 & 11.30-20.00) including 2 in 4 Saturday (half day)

What we offer in return:
A competitive basic annual salary £16,000 – £20,000 with a competitive commission structure

• 20 days holiday per annum (Pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

We will be holding assessment centres next week on 16/12/2019, 20/12/2019 and 06/01/2020 at 11:00am.
Please confirm you will be attending by emailing recruitment@respondez.co.uk.

Apply Now

Work with us !

We are hiring! If you would like to find out about other job opportunities at Respondez, please send us your resume through the form below. We look forward to hearing from you.