Careers

Current Vacancies

Telesales Consultant - Bulb Energy

If you would enjoy working in a vibrant and energetic team then we would like to hear from you!
Our Bulb Energy team is recruiting and are looking for enthusiastic advisors based in our modern offices in Wolverhampton city centre, to help provide an engaging sales experience for our customers.

The person:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Target Focused – Enthusiastic and committed to deliver a quality customer experience with every interaction.
• Compliant – Able to understand and deliver on the regulatory requirements of the energy industry.
• Professional – Display excellent work ethics and integrity at all times.
• Passionate with a desire to succeed – Able to work both independently and as part of a team with a positive ‘can do’ attitude.
• Previous sales experience is preferred but not essential as training will be provided to those who display at aptitude.

You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Our company Respondez, is a successfully expanding business who provide outsourcing solutions with Bulb Energy and other utility providers.

Bulb Energy believe that home energy matters. That’s why they provide everything their customers need for their home energy. They supply 100% renewable electricity, as well as gas, smart home technology, broadband and exclusive rewards.

Both Respondez and Bulb Energy recognise that talented people play a key part in a customer’s experience, so we are looking for great telesales consultants to work in our expanding team and represent Bulb Energy’s brand values, share their passion and deliver a reliable and straightforward experience for new customers.

The role:
As a Telesales Advisors, you will be contacting residential customers by phone to promote cheaper energy services and energy saving products on behalf of our client.

Key accountabilities and responsibilities include:
• Prioritise and proactively maximise all sales opportunities from outbound calls
• Marketing key benefits and unique selling points of the products
• Keeping up to speed with competitor activity, company products and resources
• Deliver exceptional levels of customer service at all times
• Work to achieve pre-agreed sales and growth quality targets/KPIs

Working hours:
40 hours per week between
Monday – Friday (9.00-17.30 & 11.30-20.00) including 2 in 4 Saturday (half day)

What we offer in return:
A competitive basic annual salary £16,000 – £20,000 with a competitive commission structure

• 20 days holiday per annum (Pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

If you are interested in what you have read and feel you can contribute to our expanding business as a Telesales consultant, then please apply and confirm your recruitment session slot from the below dates.

Assessment Centre 2 10/01/2020
Assessment Centre 3 17/01/2020
Assessment Centre 4 20/01/2020
Assessment Centre 5 24/01/2020
Assessment Centre 6 27/01/2020
Assessment Centre 7 31/01/2020
Assessment Centre 8 03/02/2020
Assessment Centre 9 07/02/2020
Assessment Centre 10 14/02/2020
Assessment Centre 11 17/02/2020
Assessment Centre 12 21/02/2020

Apply Now
Telesales Consultant – Shell Energy

If you would enjoy working in a vibrant and energetic team then we would like to hear from you!

Our Shell Energy Team is recruiting and are looking for enthusiastic consultants based in our modern offices in Wolverhampton city centre, to help provide an engaging sales experience for our customers.

Requirements for the Telesales Consultant Role:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Target Focused – Enthusiastic and committed to deliver a quality customer experience with every interaction.
• Compliant – Able to understand and deliver on the regulatory requirements of the energy industry.
• Professional – Display excellent work ethics and integrity at all times.
• Passionate with a desire to succeed – Able to work both independently and as part of a team with a positive ‘can do’ attitude.
• Previous sales experience is preferred but not essential as training will be provided to those who display at aptitude.

You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Our company Respondez, is a successfully expanding business who provide outsourcing solutions with Shell Energy and other utility providers
Shell Energy believe that home energy matters. That’s why they provide everything their customers need for their home energy. They supply 100% renewable electricity, as well as gas, smart home technology, broadband and exclusive rewards.
Both Respondez and Shell Energy recognise that talented people play a key part in a customer’s experience, so we are looking for great telesales consultants to work in our expanding team and represent Shell Energy’s brand values, share their passion and deliver a reliable and straightforward experience for new customers.

The Telesales Consultant Role:
As a Telesales consultants, you will be contacting residential customers by phone to promote cheaper energy services, energy saving products and broadband on behalf of our client.

Key accountabilities and responsibilities include::
• Prioritise and proactively maximise all sales opportunities from outbound calls
• Marketing key benefits and unique selling points of the products
• Keeping up to speed with competitor activity, company products and resources
• Deliver exceptional levels of customer service at all times
• Work to achieve pre-agreed sales and growth quality targets/KPIs

Working hours:
Full Time or Part Time – up to 40 hours per week between
Monday – Friday (9.00-17.30 & 11.30-20.00) including 2 in 4 Saturday (half day)

What we offer in return:
A competitive basic annual salary £16,000 – £20,000 with a competitive commission structure

• 20 days holiday per annum (Pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

If you are interested in what you have read and feel you can contribute to our expanding business as a Telesales consultants, then please apply and confirm your recruitment session slot from the below dates by emailing recruitment@respondez.co.uk.

Assessment Centre 2 10/01/2020
Assessment Centre 3 17/01/2020
Assessment Centre 4 20/01/2020
Assessment Centre 5 24/01/2020
Assessment Centre 6 27/01/2020
Assessment Centre 7 31/01/2020
Assessment Centre 8 03/02/2020
Assessment Centre 9 07/02/2020
Assessment Centre 10 14/02/2020
Assessment Centre 11 17/02/2020
Assessment Centre 12 21/02/2020

Apply Now
Campaign Manager

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.
You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Job Purpose:
Management of day to day operations of Telesales Consultants. Providing leadership and direction to ensure that excellent standard of service is provided and maintained

The Role:
 Lead the team to achieve business targets & client objectives as communicated by the Operations Manager
 Ensure that team members adhere to KPIs
 Motivate and support to team to achieve daily/weekly targets
 Strategies team targets in coordination with client’s directives
 Coach and mentor team members on a regular basis
 Maintain team schedule adherence, control attrition and staff retention
 Analysis of daily/ weekly performance reports and conduct feedback sessions with team members.
 Ensure strict adherence by all in the team to the guidelines / policies set by the organisation
 Conduct timely audits & maintain records of the same to ensure adherence to Data/Fraud Prevention

Key Competencies:
 Proven track record in outsourced contact centre environment with an ability to work in a fast changing environment
 Strong knowledge of software/hardware
 Excellent communication written and verbal skills.
 Open to work in shifts with flexibility around working
 Ability to understand organization and client needs
 Ability to document processes and events efficiently
 Problem solving and Decision Making
 Quality focus

Essential Skills::
 Minimum 12 months’ experience in outsourced contact centre environment
 Previous experience within a team leader / supervisory role
 Strong analytical skills
 Strong IT skills especially Word and Excel
 Strong Leadership Traits

The Person:
 Leadership skills, Interpersonal skills
 Initiative, self- motivation, enthusiasm
 Aptitude for associating with people
 Interpersonal competencies – dealing with other people: Communication, impact, persuasiveness, personal awareness, teamwork, openness

Working Hours:
40 hours per week between Monday – Sunday 9.00-20.00

Salary:
£22,000 – 25,000 per annum

Apply Now

Work with us !

We are hiring! If you would like to find out about other job opportunities at Respondez, please send us your resume through the form below. We look forward to hearing from you.