Careers

Current Vacancies

Customer Service Advisor (Inbound – Email only)

Full time Temporary contract

We are currently recruiting for Customer Service Advisor for Respondez to support one of our clients on an email only inbound service, the role will be based from our Wolverhampton contact centre which is based within easy reach of the city centre.

Our contact centres are the nerve of our business where people have a voice to support our clients through various campaigns.

Respondez contact centre acts as an initial point of contact for customers, to identify customer needs; promote appropriate products and services if required, attainment of highest quality of customer satisfaction. You will contribute to the achievement of high quality service, in accordance with specified service standards. To ensure that the core values of the client programme are adhered to.

Role Responsibilities

• Provide first contact resolution to customer by utilising resources available
• Ask effective and appropriate probing questions to understand the underlying customer
needs
• Identify customer needs and interest in products/services through questioning
• Demonstrate high-level of product knowledge
• Acts as the brand ambassadors for client’s product
• Self- evaluates call quality in association with Team Leader and Trainer/Coach
• Identifies personal training needs and skills gaps in association with the team
• Leader/Trainer/Coach and works with Team Manager/Trainer/Coach to increase individual
performance
• Participate in client meetings and site visits as requested

Working hours:

30-37.5 hours per week between Monday – Saturday (07.00-17.00)

What we offer in return:

A competitive basic annual salary of £15,000 & Bonus
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

The Person:
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:
• Committed and driven individuals
• Strong Microsoft office skills
• Excellent communication skills
• Strong attention to detail
• Punctual
• Resilient and customer focussed

Essential Requirements:
• Must have both written and spoken language skills in English
• Experience of Customer care call centre environment
• Fully commensurate with basic customer service processes
• Customer need analysis
• Conflict resolution
• Effective listening/questioning
• Communication skills

If you are interested in what you have read and feel you can contribute to our expanding business then please send us your CV via the ‘Apply’ button below.

Apply Now
Telesales Consultant – Gas & Electricity

Start a rewarding career as a Telesales Consultant at Respondez. Based at our centrally-located contact centre in Wolverhampton, the role offers full training, a fun and friendly working environment, fantastic opportunities for progression plus weekly commissions.

The Role:
As a Telesales Consultant, you will be contacting residential customers by phone to promote Energy services as well as G&E products on behalf of our client.
Key accountabilities and responsibilities include:
• Potentialise, prioritise and proactively maximise all sales opportunities from outbound/cold calls
• Marketing key benefits and unique selling points of the product
• Keeping up to speed with competitor activity, company products and resources
• Deliver exceptional levels of customer service at all times
• Work to achieve pre-agreed sales and growth quality targets/KPIs

Working hours:
Full Time – 40 hours per week between Monday – Friday (9.00-17.30 & 11.00-19.30) including 1 in 4 Saturday (half day)
Part Time – (AM) Monday to Friday, 9.00 – 11.00 (PM) Monday to Thursday, 4.00-19.30 with occasional Saturday shifts available for over time. Flexible days on offer.

What we offer in return:

A competitive basic salary of £16,000 – £18,000 with the potential to earn up to £26,000 based OTE (weekly commissions)
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme – 1 weeks training will be provided (Mandatory full time attendance for both full time and part time. All training must be completed)
• Fun and friendly environment
• Hourly, daily and weekly incentives including additional 0.5day holiday for Birthday

The Person:

We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Minimum 6 months plus within a targeted sales / call centre sales environment – Energy sector desirable
• Target driven
• Excellent Communication, Negotiation and Persuasion Skills
• Resilient, comfortable with taking rejection and customer focussed
• Committed and driven individuals with strong work ethic
• Strong attention to detail
• Punctual

The Company:
Respondez are experts in providing fully integrated end-to-end customer engagement solutions. We operate internationally and work with many well-known brands. Our service delivery centres are at heart of our business and are the place where our specialists provide support to our clients through various campaigns.

Our service delivery centres offer a vast array of services, including:
• Inbound/Outbound customer acquisition
• Inbound customer support (Multilingual), covering all inbound channels (Email, voice, chat, social media)
• Back office services such as post management and secure printing

If you are interested in what you have read and feel you can contribute to our expanding business then please send us your CV via the ‘Apply’ button below.

Apply Now
Telesales Consultant

Start a rewarding career as a telesales consultant at Respondez. Based at our centrally-located contact centre in Wolverhampton, the role offers full training, a fun and friendly working environment, fantastic opportunities for progression plus weekly commissions.

Respondez are experts in providing fully integrated end-to-end customer engagement solutions. We operate internationally and work with many well-known brands. Our service delivery centres are at heart of our business and are the place where our specialists provide support to our clients through various campaigns.

Our service delivery centres offer a vast array of services, including:
– Inbound/Outbound customer acquisition
– Inbound customer support (Multilingual), covering all inbound channels (Email, voice, chat, social media)
– Back office services such as post management and secure printing

Working hours:
40 hours per week between Monday – Friday (9.00-17.30 & 11.00-19.30) including 1 in 4 Saturday (half day)
We also welcome part-time applications.

What we offer in return:

A competitive basic annual salary of £16,000 with the potential to earn up to £30,000 based OTE (weekly commissions)

• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

The Person:

We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Committed and driven individuals
• Excellent communication skills
• Strong attention to detail
• Punctual
• Resilient and customer focussed

If you are interested in what you have read and feel you can contribute to our expanding business then please send us your CV via the ‘Apply’ button below.

Apply Now

Work with us !

We are hiring! If you would like to find out about other job opportunities at Respondez, please send us your resume through the form below. We look forward to hearing from you.