Delivering Excellence through Subject Matter Expertise
We specialise in providing high quality omni-channel, multi-lingual customer engagement solutions to catalyse our clients’ strategic vision – whether it is to increase market share, develop effective customer support services, design customer monetisation strategy or create a back-office centre.
Our solution architecture philosophy is based on ‘desired outcome’. This means that we start by asking our clients their end objective and then create a customised customer engagement solution to provide greater ROI than one achieved in-house or via other providers.
We are our clients’ industry ‘eyes and ears’. Our aim is to provide our clients constant business insight into consumer behaviour, what works and what does not, and recommend better options of achieving short and long terms goals. We are passionate about developing ideas and driving them through to completion, while always keeping up with the latest technologies. Our clients trust our knowledge and judgement, and we ensure they can rely on us at all times.
Experience is Key
Respondez has decades of experience in delivering outsourcing solutions within the customer engagement space. Our team of highly skilled delivery specialists bring over 60 years of experience in transitioning and implementing complex projects.
We are one of the few organisations within the BPO industry who offer a holistic end-to-end outsourcing solution – from Customer Acquisition and Customer Support to Back Office processing with best-shore (On-shore, Off-shore and Near-shore) options.