Subject Matter Expertise

Team Respondez believes in the philosophy of investing and building subject matter expertise throughout all stages of service delivery.

Deploying specialists who are proficient in their respective fields is at the core of building our subject matter expertise.

Augmenting this foundation with appropriate tools, technologies and ongoing skill development is the key to consistent service delivery.

Business Migration Skills

  • Building strong project transition strategy
  • Robust project management
  • Knowledge transfer mapping
  • Milestone review

Human Resource Management

  • Efficient and effective selection process
  • Diverse hiring strategies
  • Scientifically mapped recruitment process
  • Innovative employee engagement process

Training for Excellence

  • Structured new hire induction process
  • Continuous people development programmes
  • Evolved training techniques: Advanced tools & proprietary interactive methods
  • Learning and development for competency based career planning

Core Operations

  • Real-time performance management
  • Innovative monitoring tools: proprietary technology
  • KPI management
  • Fully customisable Management Information Systems

Quality Assurance

  • Best in class Quality Assurance processes and tools
  • Cloud based Quality evaluation platform
  • Dedicated and Qualified compliance team
  • Six sigma methodology

Technology and Data Security

  • ISO 27001, 14001 and 9001 certified infrastructure with in-built redundancy
  • Virtualised environment, offering deployment flexibility
  • Proprietary CRM with fully customisable features
  • Highly skilled technical team