If you would enjoy working in a vibrant and energetic team then we would like to hear from you!
Our Bulb Energy team is recruiting and are looking for enthusiastic advisors based in our modern offices in Wolverhampton city centre, to help provide an engaging sales experience for our customers.

The person
We’ve created a working environment where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results. Above all, this is somewhere exceptional people can excel in a range of sales careers – and help others do the same. We are looking for:

• Target Focused – Enthusiastic and committed to deliver a quality customer experience with every interaction.
• Compliant – Able to understand and deliver on the regulatory requirements of the energy industry.
• Professional – Display excellent work ethics and integrity at all times.
• Passionate with a desire to succeed – Able to work both independently and as part of a team with a positive ‘can do’ attitude.
• Previous sales experience is preferred but not essential as training will be provided to those who display at aptitude.

You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.

Our company Respondez, is a successfully expanding business who provide outsourcing solutions with Bulb Energy and other utility providers.

Bulb Energy believe that home energy matters. That’s why they provide everything their customers need for their home energy. They supply 100% renewable electricity, as well as gas, smart home technology, broadband and exclusive rewards.

Both Respondez and Bulb Energy recognise that talented people play a key part in a customer’s experience, so we are looking for great telesales consultants to work in our expanding team and represent Bulb Energy’s brand values, share their passion and deliver a reliable and straightforward experience for new customers.

The Role:
As a Telesales Advisors, you will be contacting residential customers by phone to promote cheaper energy services and energy saving products on behalf of our client.

Key accountabilities and responsibilities include::
• Prioritise and proactively maximise all sales opportunities from outbound calls
• Marketing key benefits and unique selling points of the products
• Keeping up to speed with competitor activity, company products and resources
• Deliver exceptional levels of customer service at all times
• Work to achieve pre-agreed sales and growth quality targets/KPIs

Working hours:
40 hours per week between
Monday – Friday (9.00-17.30 & 11.30-20.00) including 2 in 4 Saturday (half day)

What we offer in return:
A competitive basic annual salary £16,000 – £20,000 with a competitive commission structure

• 20 days holiday per annum (Pro rata part time)
• Central location
• A comprehensive training programme
• Fun and friendly environment
• Hourly, daily and weekly incentives

If you are interested in what you have read and feel you can contribute to our expanding business as a Telesales consultant, then please apply and confirm your recruitment session slot from the below dates.

Assessment Centre 1 25/02/2020 @ 12.00 – 14.00
Assessment Centre 2 27/02/2020 @ 12.00 – 14.00

Respondez is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development. With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.
You’ll be joining our extended team of colleagues at an exciting time, as we are expanding and investing in new business ventures that will extend the range of products and services for our customers.
Following recent changes within the HR Department we are now recruiting for a full time Recruitment and Training Advisor to join the team. This is an exciting position for someone who is passionate about people! The role is extremely hands on and will allow your confident personality to shine through, together with being able to demonstrate from day one your existing knowledge of recruitment and training.

Key Deliverables:
• To work closely with the operations team to provide recruitment support and advice wherever needed.
• Managing recruitment process from beginning to end
• To support in the development of our Talent Pool and benchmarking
• Assisting the operations team with the on-boarding process and providing induction training
• To facilitate regular training workshops for operations team and our colleagues
• Adhoc duties to support the running of the HR Department

Recruitment Responsibilities:
• Acting as the recruitment subject matter expert on employee resourcing strategies to provide innovative, cost effective and timely solutions
• Managing and developing recruitment processes, ensuring that all recruitment activity is in line with the recruitment policy: advise, coach and up skill recruiting managers on recruitment policies, tools, processes, interviewing skills, to ensure consistency in recruitment that adheres to best practice, is compliant legally and within Group policies
• Exploring and organising wider talent events to attract volume candidates, ie; careers events, networking, open days
• Evaluating and reporting progress against resourcing activity/trends to demonstrate effectiveness and value
• Ensure all job descriptions and adverts are current and in line with Group recruitment polic
• Ensure all offer letters, contracts, changes to T&Cs are done together with undertaking other administrative task associated with the role
• Work in conjunction with the Payroll department to ensure our new employee data on the Breathe T&A/HR/Payroll system is correct and up to date

Training Responsibilities:
• To work closely with the Group HR Manager, developing and implementing a training strategy and training calendar to support the operations team and our colleagues
• Support the ongoing management and improvement of the induction and on-boarding programme
• Conduct individual and team skills gap analyses by working closely with the individual businesses to identify the needs
• Develop, write and deliver a suit of in-house training course
• Competently and passionately deliver training workshops, being a brand ambassador for all Group Businesses
• Review existing training programmes to ensure that they are fit for purpose and equip our employees with the skills they need to succeed
• Implement and land an e-learning platform, ensuring that all team members are fully compliant.

Working hours:
40 hours per week
Monday – Friday 09.00 – 17.30

What we offer in return:
A competitive basic monthly salary of £25,000 – 30,000 per annum
28 days annual leave per annum, including Bank Holidays
A comprehensive training programme
Fun and friendly environment

Person Specification
Knowledge, Skills & Abilities:

• Ability to communicate and engage with people across all levels
• Highly organised multi-tasker with excellent attention to detail
• Ability to work on own initiative and under pressure to achieve deadlines
• Experience in a busy/fast paced HR environment
• Proven recruitment experience
• Strong coaching and relationship building skills