Technology & Business Intelligence

Robust technology is key in delivering high quality service within an information technology focused environment. With continuous investment in technology and people we have created a solid functional base that:

  • Is fully hosted and comes with built in disaster recovery
  • ISO 9001 and ISO 27001 certified
  • Has 24hrs IT helpdesk support

We understand that consumer behaviour within the fast-paced service industry is ever evolving. With that in mind, we encourage a culture of ‘INNOVATION’. Over the years, we have collaborated with various technology companies and developed proprietary software applications that enable innovation both in transactions and strategy. Respondez provides state-of-the-art technology platforms for better consumer interaction management

  • Single view of the customer
  • Real-time view of service quality and compliance
  • PCI compliant payment processing applications
  • Post transaction customer satisfaction tools
  • Social media channel engagement tools
  • Predictive dialogue platforms

Another important element of our service delivery, is providing in-depth business insight. Customer interactions generate a wealth of business intelligence, which is essential to develop products and services and achieve revenue transformation.

  • We help clients understand their consumer behaviour
  • Develop market penetration strategy that provide higher ROI
  • Market sizing and database segmentation
  • Best route to market for a product or service