Technology & Business Intelligence
Robust technology is key in delivering high quality service within an information technology focused environment. With continuous investment in technology and people we have created a solid functional base that:
- Is fully hosted and comes with built in disaster recovery
- ISO 9001 and ISO 27001 certified
- Has 24hrs IT helpdesk support
We understand that consumer behaviour within the fast-paced service industry is ever evolving. With that in mind, we encourage a culture of ‘INNOVATION’. Over the years, we have collaborated with various technology companies and developed proprietary software applications that enable innovation both in transactions and strategy. Respondez provides state-of-the-art technology platforms for better consumer interaction management
- Single view of the customer
- Real-time view of service quality and compliance
- PCI compliant payment processing applications
- Post transaction customer satisfaction tools
- Social media channel engagement tools
- Predictive dialogue platforms
